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Frequently Asked Questions


Gift Cards


Will I receive a physical card when I purchase an e-gift card?
No, you will receive an email that contains a printable gift certificate.


Online Shopping Troubleshooting


I am having difficulty adding items to my cart in the webstore. Any suggestions?
Clear your browser's cache and cookies
Clearing cache and cookies is an important first step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing cache and cookies is a way to be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.



Parking


Where may I park when I visit The Quilting Bee?
There are a variety of parking options in our neighborhood.

The parking lot directly behind our building, accessible from both Westwood Avenue and Rosewood Avenue, occasionally has spaces available. You are welcomed to park there during store hours.

The municipal lot on the east side of Westwood Avenue, behind Lindey's Lake House, and Nature's Oasis, has metered spaces.

Street parking is also available. Some spaces are metered on and near Detroit Avenue.

Parking meters are currently enforced from 8am to 6pm weekdays.
Nighttime and weekend parking is free.


Quilting Services


Do you require a deposit for quilting services?
Yes. A deposit of 50% of the estimated price (pre-tax) is required.

How much do you charge for longarm quilting services?
Pricing averages $0.025 per square inch and varies based on quilting design and intricacy.
Customers may provide backing and batting, or may purchase both from The Quilting Bee.  If you are providing backing and batting, please ensure both are at least 6" larger than your quilt top on all four sides.
Binding services are available for an additional charge.

How much does it cost to make a t-shirt quilt?
The base price is $125, and $10 per shirt side/block (12" square). This pricing includes backing, batting, and binding, as well as standard horizontal quilting. 
Borders and custom quilting are available for an additional charge.


Do you make custom quilts?
Yes, the talented team at The Quilting Bee can work with you to create a one-of-a-kind quilt that will be sure to provide comfort and joy for years to come. Please call 216-712-6579, or email quiltingservices@thequiltingbeeonline.com to discuss.


Rewards Program


Do I need a reward card?
No, you do not need a reward card to participate in The Quilting Bee's Reward Program.
The cashier will ask you for your name when you check out. This will ensure that your purchase earns reward points.

What purchases earn reward points?
Reward points are earned for purchases of products, including discounted and sale items.
While class instructional fees do not earn reward points, the purchase of class supplies does earn points.
The purchase of quilting services does not earn reward points.

Will I earn reward points on the purchase of a gift card?
No, the purchaser of a gift card will not earn reward points.
However, the gift card recipient will earn reward points when the gift card is used for payment.

Will I earn reward points on online purchases?
Yes, reward points are earned on online product purchases.

Can I use reward points for online purchases?

Yes!
Log in to your online account by clicking on "Login" on the navigation bar. Enter your login information.
In the dropdown under "Account" in the navigation bar, click on "Rewards."
If you have earned a reward, a coupon code will be listed. Enter this coupon code at checkout.
If you do not have an online account, click "Create Account," and use the email address that you provided The Quilting Bee when making an in-store purchase.